返金ポリシー

How eligible OZERO items can be returned, inspected, and refunded after delivery.

Last updated: July 1, 2026

Return Window

Eligible items may be returned within 30 days of delivery. Return requests made after this period may not be accepted unless required by applicable law.

To start a return, contact customer care with your order number, item name, and reason for return. We will confirm eligibility and provide next steps.

Eligible Item Condition

Returned items should be unused, unwashed, and in resalable condition with original packaging, tags, inserts, and accessories when applicable. All returns are subject to inspection after arrival.

• Items with heavy wear, odor, stains, damage, missing parts, or altered packaging may be declined.
• Final sale, customized, gift card, and hygiene-sensitive items may be excluded when marked as non-returnable.
• Proof of purchase is required for all returns.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping fees may not be refundable unless the return is caused by an OZERO fulfillment error.

After a refund is issued, your bank, card issuer, or payment provider may require additional business days before the funds appear in your account.

Exchanges

Inventory can change quickly, so the fastest way to secure a different size or color is to place a new order and return the eligible original item.

Direct exchanges may be limited by stock, shipping location, and fulfillment status.

Denied or Incomplete Returns

If a return does not meet the policy requirements, we may decline the return or contact you for more information. Items sent back without approval or missing required information may take longer to process.